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FAQ

  • How can i protect my benefit?

    Q7 How can i protect my benefit? A:You can place alibaba assurance order. It is safe and protect mutual benefit.
     
     
     

  • What is the process that I make an order?

    Q6 What is the process that I make an order? A:Firstly pls contact the sales to confirm the product model name, color, quantity, and other request ( packing, shipping method, remark and so on ) , and tell us the address you receive the package, after confirm the payment method, we will make a proforma invoice , when you check around invoice, then you can pay for that order, show us the payment record, we will prepare the order and send it to you.
  • What payment methods you accept?

    Q5 What payment methods you accept? A:We can accept Alibaba Assurance Trade, T/T, Paypal, Western Union, and some other methods
  • How long i can get the goods?

    Q4 How long i can get the goods? A:It depends on the shipping company but we will update you from it ship out to delivery till you receive the package ;
  • When will you send out the goods normally?

    Q3 When will you send out the goods normally? A: Within 5 working days ; If customized order, it depends on OEM requirement.
  • What is the warranty of your products?

    Q2 What is the warranty of your products? A:1 year warranty ;
  • What is your MOQ?

    Q1 What is your MOQ? A:For the first time, we accept sample order to test quality,MOQ depends on what product you are ordering.
  • What button functions are available on the True Wireless Earphones?

    For calls: Gently tap either one of the earphones twice: Answer/End call
    For Music & Voice Assistant:
    If you're wearing both earphones, gently tap the right (R) earphone twice to Play/Pause music. Gently tap the left (L) earphone twice to access the voice assistant. Also, taking out an earphone will pause music.
    If you're wearing only one earphone, gently tap the earphone twice to Play/Pause music.
  • How do I switch on/switch off the earphones?

    Once you open the charging case, the earphones will automatically turn on. To disconnect the earphones, place the earphones back into the charging case and close the lid this will put the earphones to sleep mode automatically.
  • What are devices supported by True Wireless Earphones?

    True Wireless Earphones support all Android, iOS and Windows based devices with Bluetooth compatibility.<o:p>

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