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  • Q How can i protect my benefit?

    Q7 How can i protect my benefit? A:You can place alibaba assurance order. It is safe and protect mutual benefit.

  • Q What is the process that I make an order?

    A Q6 What is the process that I make an order? A:Firstly pls contact the sales to confirm the product model name, color, quantity, and other request ( packing, shipping method, remark and so on ) , and tell us the address you receive the package, after confirm the payment method, we will make a proforma invoice , when you check around invoice, then you can pay for that order, show us the payment record, we will prepare the order and send it to you.
  • Q What payment methods you accept?

    A Q5 What payment methods you accept? A:We can accept Alibaba Assurance Trade, T/T, Paypal, Western Union, and some other methods
  • Q How long i can get the goods?

    A Q4 How long i can get the goods? A:It depends on the shipping company but we will update you from it ship out to delivery till you receive the package ;
  • Q When will you send out the goods normally?

    A Q3 When will you send out the goods normally? A: Within 5 working days ; If customized order, it depends on OEM requirement.
  • Q What is the warranty of your products?

    A Q2 What is the warranty of your products? A:1 year warranty ;
  • Q What is your MOQ?

    A Q1 What is your MOQ? A:For the first time, we accept sample order to test quality,MOQ depends on what product you are ordering.
  • Q What button functions are available on the True Wireless Earphones?

    A For calls: Gently tap either one of the earphones twice: Answer/End call
    For Music & Voice Assistant:
    If you're wearing both earphones, gently tap the right (R) earphone twice to Play/Pause music. Gently tap the left (L) earphone twice to access the voice assistant. Also, taking out an earphone will pause music.
    If you're wearing only one earphone, gently tap the earphone twice to Play/Pause music.
  • Q How do I switch on/switch off the earphones?

    A Once you open the charging case, the earphones will automatically turn on. To disconnect the earphones, place the earphones back into the charging case and close the lid this will put the earphones to sleep mode automatically.
  • Q What are devices supported by True Wireless Earphones?


    True Wireless Earphones support all Android, iOS and Windows based devices with Bluetooth compatibility.<o:p>

  • Q When my earbuds’ battery no longer holds charges?


    The quality and capacity of battery will decide, but as nature of Lithium ion battery, it starts to degrade after 2 years of use. So don’t expect them last forever.

  • Q What’s CVC technology used in true wireless earbuds?


    The technology filters out the background noise and enhance the voice the earbuds want to capture when you make calls. It is integrated to delivered the best possible call performance for earbuds.

  • Q How to charge?


    1. While charging the red light is on.

    2. When fully charged the blue light will be lit for 2 minutes and then go out.

    3. Case charging the red light is on. When fully charged the red will go off.

    4. This charging case supports charging and discharging at the same time.

    Note: Do not charge your headset for much longer than 2.5 hours at a time, because this can lead to a reduction in battery capacity and can void your manufacturer's warranty.

  • Q How do I charge these earphones?

    A When the True Wireless Earphones are placed in the charging case, they will automatically start charging and it takes approximately 30 mins for a full charge.

  • Q How to wear the TWS?

    A To properly wear the ear buds:
    1. Identify the Left and Right Look above the earbud for an R or L.
    Place the earphone with the earbud in your ear canal and rotate forward until comfortable.

  • Q How to pair the i12 TWS to your my phone?


    Short press the button on both earbuds at the same time. You will hear an audible cue saying, "Power On" and then saying ''Your Device Is Connected".<o:p>

    1. Find "TWS XXX"on your phone or tablet wireless.<o:p>

    2. Click it and you will hear an audible cue saying ''Your Device Is Connected". Now your device is successfully connected. You can play music or make a phone call.<o:p>

  • Q Why the TWS headphones does not charge?

    A Please make sure both ends of the USB cable are securely connected. If you use a power outlet, ensure that the power supply is connected securely and the outlet works. If you use a computer, make sure it is connected and the USB port is powered. Try to turn on the headset and then turn them off. Disconnect and reconnect the USB charging cable.
  • Q Why the headphones cannot pair with mobile phone?

    A 1. Please check whether your headphone is in pairing mode or reconnect mode and check whether your mobile phone Bluetooth search function is opened;
    2. Check your mobile device's Bluetooth menu and delete / forget the headphones, then reconnect the headphones following the instructions in the user manual.
  • Q Why TWS disconnect with the mobile phone within 10 meters?

    A Please check if there is metal or any other material within a relatively close range that may interfere with the Bluetooth connection. Bluetooth is a radio technology that is sensitive to objects positioned between the headphone and the connected device.
  • Q Why can't I use the headphones to adjust the volume or select the track on the App of mobile phone?

    A App Software settings may vary according to some functions of the App itself not depending on the phone
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